Please get in touch as soon as possible if you need to cancel or change your order.
If you need to cancel your order, please contact us as soon as possible. The sooner you let us know, the more we can do to help.
Cancellations made within 3 days of your collection or delivery date may not be eligible for a refund. See our Terms & Conditions for full details.
A non-refundable deposit is required to secure all bookings, covering the cost of planning and sourcing ingredients. The amount will be agreed at the time of booking.
Our refund policy is currently being reviewed. Please contact us directly to discuss your situation — we will always aim to be as fair as possible.
If you have concerns about the quality of your order, please contact us within 24 hours of collection or delivery with photos where possible. We take great pride in our bakes and will work to resolve any issues promptly.